If a patient becomes physically threatening, what is the first action you should take?

When a patient becomes physically threatening, the first action to take is to back away. This approach prioritizes the safety of both the caregiver and the patient. By backing away, you create physical distance, which can help de-escalate the situation. This move allows for clear communication, enabling the caregiver to assess the patient’s state and determine if further actions are necessary. It also prevents provoking the patient further and demonstrates an understanding of personal safety protocols in a healthcare setting.

Engaging in actions such as restraining the patient or locking them in a room can potentially escalate the situation and increase aggression. Calling the security department may be necessary if the situation does not de-escalate or if there is a threat to safety, but it should not be the immediate response. Backing away is a first and essential step in managing the patient’s behavior safely and effectively.